Aplan Limited’s operations date back to the 1960’s when it first started dealing in Siemens domestic appliances and televisions. In 1995 the company was acquired by the Alf. Mizzi & Sons Group and since then Aplan Limited has grown to be one of Malta’s leading home improvement retailers and distributors gaining sole representation for top brands such as Philips Lighting, Siemens, Whirlpool and Gaggenau appliances.
Aplan is therefore a firm believer in brands and strives to offer its customers the best products in terms of quality, design and dependability at the best prices possible thereby offering true value for money.
At Aplan we are commited to the following set of values:
QUALITY STAFF
We recognise the crucial importance of having dependable staff, with the necessary knowledge and skills. We therefore train, develop and motivate our staff to achieve the highest levels of performance, to enable them to work efficiently and effectively as a team.
We empower our staff to take responsibility and seek to instill in them the necessary confidence. In order to perform at this level, all employees must have complete job satisfaction and self-fulfillment in the knowledge that they are maximising their full potential.
We recognise the importance of flexibility in all we do and encourage our staff to adapt to change, to successfully face new challenges and opportunities, and to use their initiative.
We are committed to full and open communication with our staff.
CUSTOMER SATISFACTION
We aim to satisfy our customers. We listen to them in order to ensure that we offer quality of products and service which exceeds their expectations.
LEADING BRANDS
We source and develop brands and invest in marketing activities to ensure consumer loyalty and supplier satisfaction, resulting in continuing and profitable business.
INVESTMENT
We continuously invest in our staff, brands and service and seek to improve the quality of each, to enable us to secure and maintain market leadership, customer satisfaction and profitability.
INTEGRITY
We seek to ensure the highest ethical standards in all our business and work practices. Using honesty and integrity as our standards, we treat all our customers, our suppliers, our staff, our shareholders and the community at large with dignity and respect at all times. We honour our agreements and are honest in our communications.
